Replymanager without doubt is one of the Best eBay Amazon Email Management Tool / Software available in the market right now. Replymanager is an Email Management Tool that combines eBay, Amazon integration along with Multi-Channel Support that features a wide range of options to improve response rate and make the message / case management easier.
Replymanager Features in a nutshell | eBay Amazon Email Management Tool
- Seamlessly Integrates with eBay with option to manage Messaging, Resolution Center & After-Sale Returns/Cancellations
- Multi-Channel Support :- Sync with Amazon, eBay, Rakuten, your webstore and more – in one team inbox
- Manage customer support for Facebook and Twitter
- Automatically routes & prioritizes email | Support your customers as a team – assign messages to your experts with the answers
- Canned responses & auto-responders for smooth, timely message management
- Detailed & In-Depth Reporting
- Integrates with Linnworks & ChannelAdvisor
Here’s quick video of Replymanager | eBay Amazon Email Management Tool
Let’s look at the replymanager features in detail
- Connected messaging for teams : Centralize messages from email, social media, Amazon and eBay. Respond to social media tweets, comments and direct messages efficiently and on time.
- eBay returns & cases : Process eBay refunds, manage returns, cancellations and Resolution Center in one place.
- Inventory and fulfilment integrations : Sync orders from Linnworks, Brightpearl and ChannelAdvisor to pull in order details in each customer message
- Language detection : Know which language your international messages are in, so you always send the right templates or translations.
- Fast responses : Save time with a full view of customer order details, previous purchases and conversation history. Send personalized messages to every customer using quick personalization tags.
- Auto-responses & reminders : Follow up on time using handy reminders, and make every reply look like a human response using smart auto-responders with personalized templates.
- Automatic workflows : Set criteria to automatically sort messages, route emails into folders and assign emails to agents with the right skills to provide a fast resolution.
- Collaborate in context : Leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
- SLA countdown : Set response time targets and maintain perfect response scores with the SLA countdown timer.
- Inbox filters : Want to manage all Return Requests at once? Filter messages by query type, channel and more
- Collision detection : See which messages are being worked on by colleagues to avoid responding to the same person.
- Reports & Administration : Detailed reports give insight into team performance, response times, query types and more. User permissions control who has access to what
Replymanager comes with a 3 different Pricing Options which is predominantly segregated based on the number of accounts that can be integrated. All these plans come with a free 14-day trial! (That too – No credit card needed! )
All the three plans include the following features by default,
- Email templates
- Automated personalization tags
- Internal notes
- Auto-responses & reminders
- Full Amazon & eBay integration
- Customer & order details in each message
- eBay returns & cases
- Language auto-detection
- SLA countdown
- Performance & sales reports
- Collision detection
- Auto-assign tickets
Replymanager, with all its features and the pricing is definitely a value add and helps immensely if you are having multi-channel sales and have a team / individual that support your customers. If you are a beginner to eBay Sales, you may find this as a pricy, but when you grow to a level of multiple eBay accounts, with 10’s of thousands of items having replymanager will be a game changer. I personally have seens sellers with millions of products in eBay and get 1000’s of messages, cases & returns from eBay being handled smoothly with the help of Replymanager.
If you are anywhere above a 1000 products, I would personally recommend you to get a replymanager subscription as it will drastically reduce you customer engagement time. It won’t hurt you to try it out and see the options as it comes with a free 14-day trial! (That too – No credit card needed! )
I hope this post regarding Replymanager | eBay Amazon Email Management Tool have been helpful for you. Do let me know your thought or if you have any other suggestions regarding tools via the comment box below.